OVERVIEW
The Globalization of markets and governance, the impact of technology,
and the trend toward using offshore labor are transforming the
business landscape. These new business trends squeeze margins and
increase the pressure for faster innovation, but they also offer new
opportunities. Corporate agility is a prerequisite for survival, and
companies are continually reviewing their value propositions and
restructuring to become leaner and more efficient in an uncertain
environment. This is crucial in today’s tough international markets.
Invest with Resorts Advantage
Whether you're just
beginning to grow your business or have to manage a national or global
expanding business, we have the services, resources and experience to
meet your needs. Get to know us, and see how RA can make a clear
difference concerning your Operating and Servicing costs.
Why Invest in Resorts Advantage? Plain and simple; It is the gateway
to healthier financials. Outsourcing delivers strategic benefits,
boosting profitability and giving your company the agility it needs to
survive, grow and thrive.
Some of the benefits you will receive from a relationship with Resorts
Advantage are:
1. Reduce and control operating costs
2. Improve company focus
3. Gain access to world-class communication and technology
capabilities
4. Free internal resources for other purposes
5. Gain access to resources that are not available internally
6. Handle functions that are difficult to manage or are out of control
7. Share risks
8. Make capital funds available and free up capital
9. Bring in cash.
As one of the strongest players in the timeshare receivables outsourcing arena, Resorts
Advantage never settles for second best. We dedicate considerable
resources to create new proprietary technologies, we reshape our
strategies to fit your business scope and perspective; creating more
effective recovery techniques, thus, achieving continual processes
improvements.
This commitment, backed by significant investment, yields a powerful
combination of Best People Practices and Best Business Practices,
unrivaled in the receivables management industry.
Continuous Innovation
The result of this intense concentration on continuous innovation
means we deliver to you:
• Accelerated cash flow
• Lower operating costs
• Increased revenue
• Faster ramp-up on new projects
• More strategic solutions to industry-specific challenges
• Better service for your customers
In other words, Maximum Netback to you.
The
business services market is growing at a rate of 16 percent per annum.
Analysts predict accelerated growth as more companies discover the
financial and strategic benefits of outsourcing non-core business
processes.
Best People Practices
Resorts Advantage Best People Practices are designed to build skills
and leadership through meticulous performance measurement, intensive
training and selective recruiting. Ongoing associate training emphasizes
vital skills – collection negotiation, compliance, work standards and
specialized leadership training
RA Experience
– 18 years in proprietary skills training with an emphasis on collection
negotiation, compliance, work standards and specialized leadership
training programs. Skills Development Coaching – hands-on performance
analysis, as well as call monitoring and assessment
RA Values –
ongoing training on the RA core values: Integrity, Accountability,
Respect for Individuals, Client Focus and Team Orientation
SKILLS
Development Program –
Performance improvement methodology using
a defined, repeatable and measurable process for collection calls.Performance Quality Control Reporting
–
Individualized control system for measuring representative
productivity and compliance
Best Business Practices
Resorts Advantage Best Business Practices-
anchored by our technology, include industry-leading processes,
modeling and design development.
Scoring and Segmentation –
sophisticated modeling maximizes profitability by identifying who is
likely to pay, what collection strategies should be used and the
priority for working accounts.
Data Action –
state-of-the-art data cleansing process improves account information
accuracy and increases “right party” contact rates.
Inventory Control and Capacity Management –
proprietary management technology ensures accounts are worked based on
segmentation strategies and are serviced with the right level of
people and system resources
Web-Enabled Account Management -
online management of consumer
accounts and reporting of collection results.
Systems Integrator –
customized, state-of-the-art technology effortlessly integrates with
clients’ technology systems
Choosing which processes to outsource is a critical decision. Managing
your human capital strategically can give you the comparative
advantage you have been looking for to thrive and become a leader in
your industry. A growing number of companies are choosing to outsource
transactional human resources, payroll processes, finance, accounting, procurement and customer services. Give us a call and see for yourself the added return value
Resorts Advantage can provide for your business strategy.
|
